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Account Manager (F/M)

Koralplay is hiring!

About

đź‘‹ Qui sommes-nous ?

Koralplay est un éditeur de logiciel SaaS BtoB évoluant dans l’univers de l’iGaming.

Basée à Nantes (siège), l’entreprise dispose également de bureaux à Paris et à l’international.

đź’ˇ Que faisons-nous ?

Koralplay est née d’une idée simple :

Concevoir et développer des solutions logicielles innovantes pour les Gaming Operators (opérateurs de jeux) à l’échelle internationale.

Forte d’une solide expérience et reconnue pour sa rigueur et sa maîtrise des règles du jeu, Koralplay a conçu un système clé en main articulé autour de trois pôles d’expertise :

🎯 1. Plateforme de jeux et paris

Une solution complète de prise de paris couvrant les jeux de hasard, les paris sportifs, les loteries instantanées et mutuelles, ainsi que les jeux virtuels, dont une partie est développée en interne par notre équipe R&D.

⚙️ 2. Technologies et performance

Des outils technologiques innovants dédiés à la gestion des flux financiers, à la sécurisation des transactions et au pilotage des risques inhérents aux paris sportifs et jeux en ligne.

🤝 3. Accompagnement et expertise terrain

Un service d’accompagnement complet : conseil, déploiement, support technique et formation, pour garantir la réussite opérationnelle de nos partenaires.

🚀 Quelle est notre ambition ?

En 2025, Koralplay poursuit sa croissance et enrichit son équipe de nouveaux talents : des profils passionnés par l’innovation, la technologie et l’univers du jeu, afin de renforcer sa présence sur des marchés internationaux en pleine expansion.

Job Description

With the scaling of our online operations and partners, we need to reinforce our team with Account Managers to provide quality communication and services to our clients. This role will ensure smooth coordination between our clients and internal teams, guaranteeing efficient issue resolution and customer satisfaction.

Your responsibilities:

  • Act as the main point of contact for assigned clients.

  • Monitor and optimize account performance to ensure customer satisfaction.

  • Handle client inquiries and escalations in collaboration with internal teams (support, finance, technical).

  • Provide regular reports and insights on client performance.

  • Assist in onboarding and training new clients on our platform.

  • Maintain accurate documentation of client interactions and account activities.

Preferred Experience

We are looking for an experienced Account Manager (5+ years) with expertise in project management and agile methodologies, who thrives in a fast-paced and demanding environment.

🔹 Hard skills:

  • 5+ years in Account Management, Customer Success, or a similar role, preferably in iGaming, FinTech, or SaaS.

  • Strong customer relationship management skills.

  • Ability to handle multiple clients and prioritize tasks effectively.

  • Proactive and problem-solving mindset.

🔹 Soft skills:

  • Excellent communication and negotiation skills.

  • Strong analytical skills to understand client data and propose optimizations.

  • Ability to work under pressure and handle escalations professionally.

  • Strong organizational skills and autonomy.

🔹 Required Languages:

  • English: Fluent - mandatory

  • French: Fluent - mandatory

  • Portuguese: A strong plus

🔹 Secondary skills (people skills, know-how) :

  • Knowledge of B2B client relationship management.

  • Knowledge using Jira Tools

  • Igaming/Operations management experience

đź“Ť Job Conditions

  • Start Date: ASAP

  • Possible location: Nantes or Paris (France)

  • Remote Work: Hybrid remote

  • Salary: Based on profile (€40K – €55K)

  • Work Authorization: The candidate must have full legal authorization to work in France

By becoming a Koralplayer:

  • You will join a rapidly growing company with great prospects for its employees.

  • You will integrate into a team that is easily accessible, where mutual support and listening are key values.

  • You will participate in exciting and ambitious projects.

  • You will enjoy fantastic offices (in Nantes or Paris).

  • You will contribute to building something meaningful and grow alongside the company.

Recruitment Process

Here’s an overview of the recruitment process:

  1. Screening Interview – To assess cultural fit, experience, and initial qualifications. With Jean-Charles, Recruiter

  2. Technical Interview – To evaluate skills in account management, problem-solving, and client communication. With Mehdi, CSM Manager

  3. Role-based Interview with Ivan, Head of Operations

  4. Final Interview – To discuss strategic fit, expectations, and salary negotiation. With Didier, COO of Koralplay

Additional Information

  • Contract Type: Full-Time
  • Location: Nantes, Paris
  • Education Level: Bachelor's Degree
  • Experience: > 5 years
  • Occasional remote authorized
  • Salary: between 40000€ and 55000€ / year
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